Delivery & returns

Delivery

Every order is shipped tracked and free of charge from the brand’s warehouse. Typical delivery to the United Kingdom is 3 to 7 days after dispatch; you receive the tracking number by email as soon as the parcel leaves. The price you pay includes VAT, and because each order is under £135 there is no customs charge or handling fee to pay on delivery.

The parcel is a small padded envelope. It carries a standard customs declaration on the outside, as required for goods entering the UK.

Returns and cancellation

Under the UK Consumer Contracts Regulations 2013 you have 14 days from the day you receive your order to cancel it, for any reason. Email us through the contact page, return the unused tubes in their cartons, and we refund the full price within 14 days of receiving them. Return postage is at your cost unless the product arrived damaged or was not what you ordered, in which case we cover it.

For hygiene reasons we cannot accept a tube whose seal has been broken, unless it is faulty. Your statutory rights are not affected.